CUSTOMER REVIEWS & FEEDBACK

CUSTOMER REVIEWS & FEEDBACK
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CUSTOMER REVIEWS & FEEDBACK

1- Just wanted to tell you how much we are enjoying the Gamea Revo. Really a nice machine, easy to clean and use. And great coffee. Thanks again. Worth waiting for! Roger X Cohn

2- Thank you for recommending the Gamea - it took me a few days to adjust to it - but now I love it. There are some really great features and I like the functionality. The grinder is much more quiet than either my Saeco or Gaggia was, and I really appreciate that the Dreg Draw is inside the door with the brew group - this way I will not ignore cleaning the brew group (that was a problem for me!!!) Now I know I will be caring for my machine as I should. The touch screen works beautifully and the steamer is also a huge improvement from the traditional type. Lois Heckman

3- I ordered parts from the Parts Guru which were delivered late, not because of the Parts Guru but because of the USPS. But the best part of the transaction was finding a youtube video, by the Parts Guru, describing the process of rebuilding a Jura E9. After a couple failed attempts to fix the Capresso, I sent an email to parts guru looking for any guidance I could get. I think it was even on a Sunday, and got a response back the same day with info that lead to a successful assembly and operation of my Jura. By Charles Hazen

4- These guys are awesome! We had a problem with our Saeco unit and they helped us over the phone (free of any charges). They saved us a lot of time and money :) Quality people running a quality business, please support them! Terry Johnson

5- A Class Act! Great company, very knowledgeable and willing to help fix problems. Great people and outstanding customer service. Used them for a few years now to get my Jura Capresso fixed, order parts and get advice. Never disappointed. by Andrew Rozycki

6-Fast shipping and reliable part (Jura Oval Head Key), as described! The key worked perfectly on my Jura J6 machine. Highly recommend. Eric Barbarite

7- I have a Gaggia Titanium, that has worked great for over 20,000 cups. Only replaced the burr grinder once. Then, it just quit working. That is, the brewed coffee came out at a trickle. After cleaning to no avail, my instinct: bad pump. Since I like to try to fix things first, I did some research. My research took me to Parts Guru. I found my guru; and, his name is Edward. He had me thoroughly clean the machine, inside and out. Then, he had me send him some data as to how my machine was (or, wasn't) performing. He refused to sell me a new pump, convinced that there was something else wrong. Eventually, we found that the flow meter was blocked with debris; and, all it took was a little air pressure, properly applied, to get it working again. Granted, with Edward's guidance, I did put a lot of time into the trouble-shooting. However, the only cost to me is my promise to buy a quality coffee bean from Parts Guru that won't gunk up my machine in the future. Thanks, Parts Guru and Edward. by Ron & Linda

8- Thank you for your YouTube videos. Because of your help, I was able to learn a lot about taking my Jura Capresso Impressa J6 apart. I bought the special key and was then able to safely remove the screws to disassemble my machine. Although there was no video that actually applied to my exact problem, getting into the machine was the first step that saved me “at least” $200 to pack it up and send it back to Jura. I don’t know the name of the part that I had to reinstall but I figured out where it belongs and did the necessary repairs. If it wasn’t for Parts Guru, I would not have been able to even consider taking my expensive cappuccino machine apart. I also was able to clean it while I had it apart because it was full of coffee grounds. Now it is working perfectly again. If anything else goes wrong, I am going straight to Parts Guru and purchase the necessary parts if you have them. Thanks, Part Guru! by Adele Simons

9- My experience with Parts Guru was simply awesome! I was able to find a step-by-step video that they made that addressed the exact repair that I needed to make on my espresso machine. I found a parts package for the fix. I shopped around and found they their prices were also the lowest. I ordered the parts and 2 days later, I had them and I was able to fix my machine using the video. Thanks to everyone at Parts Guru. You all have been great to work with and I appreciate that you are there.

10- My experience with Parts Guru was simply awesome! I was able to find a step-by-step video that they made that addressed the exact repair that I needed to make on my espresso machine. I found a parts package for the fix. I shopped around and found they their prices were also the lowest. I ordered the parts and 2 days later, I had them and I was able to fix my machine using the video. Thanks to everyone at Parts Guru. You all have been great to work with and I appreciate that you are there. by David Nelson

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